Frequently Asked Questions (FAQ)
At Miso Miami, we want to make your shopping experience as smooth as possible. Below are the most common questions we receive. If you can't find what you're looking for, feel free to contact our support team.
1. SHIPPING & DELIVERY
Q: Do you ship internationally?
A: Currently, we ship exclusively within the United States. We do not offer international shipping at this time to ensure the fastest delivery for our customers in the US.
Q: How much does shipping cost?
A: We offer free insured shipping on all orders across the USA. There are no hidden fees at checkout.
Q: How long will it take to get my order?
A: Our total delivery time is 7–9 business days (Monday–Saturday). This includes:
- Processing Time: 1 business day (Monday–Saturday).
- Transit Time: 6–8 business days (Monday–Saturday).
Q: How can I track my order?
A: Once your order is shipped, you will receive an email with a tracking number within 24–48 hours. You can use this number on our "Track Order" page or the carrier's website.
2. ORDERS & CANCELLATIONS
Q: Can I change my shipping address?
A: You can request an address change within 24 hours of placing your order. After 24 hours, we cannot guarantee changes, as the package may have already been dispatched.
Q: Can I cancel my order?
A: Yes, we have a 12-hour cancellation window. If you need to cancel, please email us at support@misomiami.com within 12 hours of purchase.
Q: What if I ordered the wrong size?
A: If you realize the mistake within 24 hours, contact us to update the order. Otherwise, you can initiate an exchange once the item arrives.
3. RETURNS & REFUNDS
Q: What is your return policy?
A: We offer a 30-day return window. Items must be unwashed, unworn, and in their original packaging with tags intact.
Q: Do you charge a restocking fee?
A: No, we do not charge any restocking fees.
Q: How long does it take to get a refund?
A: Once we receive and inspect your return, we will process your refund within 7 business days (Monday–Saturday) to your original payment method.
Q: What if my item arrives damaged?
A: Please inspect your order upon arrival. If an item is damaged or incorrect, contact us within 48 hours with photos, and we will send a free replacement immediately.
4. PAYMENTS & SECURITY
Q: What payment methods do you accept?
A: We accept Visa, MasterCard, American Express, UnionPay, Shop Pay, Apple Pay, and Google Pay.
Q: Is my payment information secure?
A: Absolutely. Our site uses SSL encryption and is PCI DSS compliant, meaning we never store your full credit card details.
5. ABOUT THE COMPANY
Q: Who is Miso Miami?
A: Miso Miami is a registered trade name of Axis Group Limited, a legally registered company in Wyoming, USA. We specialize in premium apparel.
STILL HAVE QUESTIONS?
If your question wasn't answered above, our team is ready to help:
Miso Miami is a registered trade name of Axis Group Limited
Legal Entity Name: Axis Group Limited
Company Registration Number: 2025-001841940
EIN (U.S. Tax Identification Number): 37-2213249
Registered Address: 30 N Gould St Ste N, Sheridan, WY 82801, USA
E-mail: support@misomiami.com
Phone: +1 646 349 1213
Chat Bot: Available on the website
Business Hours:
Monday-Friday: 09:00 AM to 05:00 PM, (GMT-07:00) Mountain Standard Time (Denver)
Saturday: 09:00 AM to 02:00 PM (GMT-07:00) Mountain Standard Time (Denver)
