Privacy policy
Last Updated: 11 March 2026
At Miso Miami, operated by Axis Group Limited, we are committed to protecting your privacy. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit misomiami.com (the "Site") or make a purchase from us. We exclusively ship within the United States, and our practices comply with U.S. federal and state privacy laws.
1. Who We Are
Miso Miami is a registered trade name of Axis Group Limited, a company incorporated in Wyoming, USA. We provide high-quality apparel and footwear to customers nationwide.
2. Information We Collect
A. Personal Information You Provide
We collect information you directly provide, including:
- Contact Info: Name, email, phone number, and shipping and billing addresses.
- Account Info: Username, password, and purchase history.
B. Automatically Collected Information
When you visit the site, we automatically collect:
- Device Info: IP address, browser type, operating system, and time zone.
- Usage Data: Pages viewed, links clicked, and search terms used on the site.
C. Information from Third Parties
We may receive information from service providers, such as updated shipping addresses from carriers or fraud detection data.
3. How We Use Your Information
A. Order Processing & Fulfillment
To process payments, arrange shipping, and provide invoices/order confirmations.
B. Customer Support
To respond to your inquiries, process returns (30-day window), and troubleshoot issues.
C. Website Functionality & Improvement
To optimize our site layout and monitor for technical errors.
D. Marketing & Communication
To send newsletters or promotional offers (only if you opt-in).
E. Legal & Compliance
To comply with tax laws, respond to legal requests, or prevent fraud.
4. Cookies & Tracking Technologies
A. Types of Cookies We Use
- Essential: Necessary for the Site to function (e.g., shopping cart memory).
- Performance & Analytics: To understand how visitors interact with the site.
- Functional: To remember your preferences (e.g., region or language).
- Advertising: To show you relevant ads based on your browsing habits.
- Social Media: To allow you to share content on platforms like Instagram or Facebook.
B. What Information Cookies Collect
Cookies collect data such as session IDs, time spent on pages, and referring URLs.
C. How to Manage Cookies
You can adjust your browser settings to refuse cookies. However, some parts of our site may not function correctly without them.
D. Third-Party Tracking Technologies
We use tools like Google Analytics and Meta Pixels to track user behavior for marketing and optimization.
5. Sharing & Disclosure of Information
We do not sell your data for money. We share your info only with:
- Service Providers: Shopify (platform), shipping carriers (USPS/UPS/FedEx), and payment processors.
- Legal Authorities: When required by law or to protect our rights.
6. How We Protect Your Information
We use SSL (Secure Sockets Layer) encryption to protect your data during transmission. We also use secure servers and restrict access to personal data to authorized employees only.
7. Children's Privacy (COPPA Compliance)
Our site is not intended for individuals under the age of 13. We do not knowingly collect personal information from children. If we learn we have collected such info, we will delete it immediately.
8. Your Rights Under U.S. Privacy Laws (CCPA/CPRA)
California residents have specific rights:
- A. Right to Know: Request a report of what data we have collected.
- B. Right to Delete: Request that we delete your personal data.
- C. Right to Correct: Request fixes for inaccurate data.
- D. Right to Opt-Out: Stop the "sale" or "sharing" of your data for targeted ads.
- E. Right to Limit: Limit the use of sensitive personal information.
- F. Right to Non-Discrimination: We will not treat you differently for exercising your rights.
- G. Data Portability: Request your data in a usable electronic format.
- H. Automated Decision Making: Request info on how automated tools affect you.
- I. Targeted Advertising: Opt out of cross-contextual behavioral advertising.
- J. Submission: Email us at support@misomiami.com to exercise these rights.
9. “Do Not Sell or Share My Personal Information” Option
You may opt out of data sharing for marketing purposes by clicking the "Do Not Sell My Personal Information" link in our footer or by emailing us.
10. Data Retention
We retain your order information for our records for tax and legal purposes unless and until you ask us to delete this information.
11. Third-Party Payment Processors
We use Shopify Payments, Visa, Mastercard, AMEX, Apple Pay, and Google Pay. We do not store your full credit card details; they are processed securely through PCI-compliant providers.
12. Links to External Websites
Our Site may contain links to other sites. We are not responsible for the privacy practices of third-party websites.
13. Advertising & Analytics Partners
We partner with Google and Meta for analytics and advertising. These partners use cookies to serve ads based on your past visits to our site.
14. Email Communications (CAN-SPAM Compliance)
We comply with the CAN-SPAM Act. You can unsubscribe from marketing emails at any time by clicking the "Unsubscribe" link at the bottom of our emails.
15. User Responsibilities
Users are responsible for maintaining the confidentiality of their account passwords and providing accurate information.
16. Data Storage & Security Measures
Data is stored on secure cloud servers. While we use industry-standard security, no method of transmission over the internet is 100% secure.
17. Do-Not-Track Signals
Because there is no consistent industry standard, our site does not currently respond to "Do Not Track" signals from your browser.
18. Personal Information of Non-U.S. Residents
While we only ship to the USA, non-U.S. residents visiting the Site should note that their data is transferred to and processed in the United States.
19. State Privacy Law Compliance Beyond California
We strive to comply with privacy laws in Virginia (VCDPA), Colorado (CPA), and other states as they come into effect.
20. Financial Information Protection
Financial data is encrypted and handled by secure payment gateways. We never see or store your full card number.
21. Information Collected for Fraud Prevention
We use automated tools (provided by Shopify) to flag suspicious transactions and protect our customers from fraud.
22. Business Transfers
If Axis Group Limited is involved in a merger or sale, your personal information may be transferred as part of that business asset.
23. Policy Updates
We may update this policy periodically. The "Last Updated" date will be revised accordingly.
24. Contact Information
For more information about our privacy practices or to make a complaint, please contact us:
Miso Miami is a registered trade name of Axis Group Limited
Legal Entity Name: Axis Group Limited
Company Registration Number: 2025-001841940
EIN (U.S. Tax Identification Number): 37-2213249
Registered Address: 30 N Gould St Ste N, Sheridan, WY 82801, USA
E-mail: support@misomiami.com
Phone: +1 646 349 1213
Chat Bot: Available on the website
Business Hours:
Monday-Friday: 09:00 AM to 05:00 PM, (GMT-07:00) Mountain Standard Time (Denver)
Saturday: 09:00 AM to 02:00 PM (GMT-07:00) Mountain Standard Time (Denver)
