Refund policy

Last Updated: 11 March 2026

At Miso Miami, customer satisfaction is our top priority. If you are not entirely satisfied with your purchase, we are here to help. This policy outlines the conditions under which returns and refunds are handled for all orders within the United States.

1. Return Window

We offer a 30-day return window. You have 30 calendar days from the date you received your item to request a return. If 30 days have passed since your delivery, we unfortunately cannot offer you a refund or exchange.

2. Exchange Policy

We accept exchanges within 30 days of delivery. If you need a different size, color, or a different product altogether, please contact us. The item you wish to exchange must meet the same eligibility requirements as a standard return.

3. No Restocking Fee

To ensure a stress-free shopping experience, Miso Miami does not charge any restocking fees for returned items. You will receive the full value of your returned product (minus shipping costs, if applicable).

4. Return Eligibility Requirements

To be eligible for a return or exchange, your item must meet the following criteria:

• The item must be unused, unwashed, and in the same condition that you received it.
• It must be in the original packaging with all tags, labels, and protective seals intact.
• Items with signs of wear, stains (including makeup or deodorant), or odors (including perfume or smoke) will not be accepted.

5. Return Shipping Costs

• Defective/Incorrect Items: If the return is due to our error (damaged, defective, or wrong item), Miso Miami  will cover all return shipping costs.
• Customer Preference: For returns based on "change of mind," "wrong size ordered," or "style preference," the customer is responsible for paying the return shipping costs. Shipping costs are non-refundable.

6. How to Initiate a Return (Step-by-Step)

To ensure a smooth and efficient return process, please follow these steps:

• Step 1: Submit Your Request via Email
  Within 30 days of receiving your order, please email our support team at support@misomiami.com. Include your order number (e.g., #MN1234) in the subject line and provide a brief explanation of why you wish to return the item.
• Step 2: Professional Review
  Our dedicated customer support team will review your request within 24 hours. In some cases—particularly if the item is reported as damaged or defective—we may request photos or a short video of the product to expedite the approval process.
• Step 3: Receive Return Authorization (RA) & Address
  Once your request is approved, we will send you a Return Authorization (RA) email. This email will contain the specific address of our designated return warehouse and detailed instructions on how to proceed.
  Note: Please do not send items back to the origin address or without this formal authorization, as it may result in a lost package or a delayed refund.
• Step 4: Package & Ship
  Carefully pack the product in its original packaging, ensuring all tags and labels are intact. Use a trackable shipping carrier (such as USPS, FedEx, or UPS) to send the package to the address provided in our authorization email.
• Step 5: Share Your Tracking Number
  After shipping the package, please reply to our email thread with the tracking number. This allows our team to monitor the shipment and ensure it is processed immediately upon arrival at our facility.
• Step 6: Inspection & Refund
  Upon arrival at our warehouse, your return will undergo a quality inspection. Once the inspection is completed, we will send you a refund notification. Your total purchase amount will be credited back to your original payment method within 7 business days (Monday–Saturday).

7. Return Methods

We recommend using a trackable shipping service (USPS, FedEx, or UPS) or purchasing shipping insurance. We cannot guarantee that we will receive your returned item without a tracking number.

8. Refund Processing Time

Once your return is received and inspected:

• We will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed immediately.
• The credit will be applied to your original method of payment within 7 business days (Monday–Saturday).

9. Customer Responsibility

It is the customer's responsibility to:

• Ensure the return is initiated within the 30-day window.
• Package the return securely to prevent damage during transit.
• Provide accurate tracking information for the return shipment.

10. Our Responsibilities

Miso Miami is committed to:

• Inspecting returns within 2 business days of arrival.
• Communicating clearly with the customer regarding the status of their refund.
• Processing approved refunds within the promised 7-day timeframe.

11. Return Address

Please do not send your purchase back to the manufacturer or the address on the shipping label. All returns must be sent to our designated return processing center. Please email support@misomiami.com for the specific return address.

12. Damaged, Defective, Incorrect, or Missing Items

If your order arrives damaged or defective, or you receive the wrong item, please contact us within 48 hours of delivery. Provide photos of the issue. We will arrange a free replacement or a full refund, including all shipping costs.

13. Lost Parcel Policy

If your tracking shows "Delivered" but you haven't received the package, please check with neighbors and your local post office. If a package is confirmed lost by the carrier before delivery, we will reship it at no cost. We are not responsible for theft after successful delivery.

14. Order Cancellation Policy

You can cancel your order for a full refund within 12 hours of purchase. Once an order has entered the processing stage, it cannot be cancelled, and you must follow the standard return process.

15. Lost or Missing Returns

Miso Miami  is not responsible for return shipments that are lost in transit to us. If your return is lost, you must file a claim with the carrier you used for the return.

16. Late or Missing Refunds

If you haven’t received a refund yet:

1. Check your bank account again.
2. Contact your credit card company (it may take some time before your refund is officially posted).
3. Contact your bank.
   If you’ve done all of this and you still have not received your refund, please contact us at support@misomiami.com

17. Items Returned Without Approval

Items sent back to us without first requesting a return will not be accepted and will be returned to the sender at their expense.

18. Policy Abuse Prevention

We monitor return activity for abuse. We reserve the right to limit returns or refuse service to anyone who systematically abuses our return policy (e.g., "wardrobing" or excessive returns).

19. Fraud, Abuse & Safety Protection

To protect our community, Miso Miami may require proof of identity for high-value returns. Any fraudulent activity will be reported to the appropriate authorities.

20. Business Information

Miso Miami is a registered trade name of Axis Group Limited

Legal Entity Name: Axis Group Limited

Company Registration Number: 2025-001841940

EIN (U.S. Tax Identification Number): 37-2213249

Registered Address: 30 N Gould St Ste N, Sheridan, WY 82801, USA

E-mail: support@misomiami.com

Phone: +1 646 349 1213

Chat Bot: Available on the website 

Business Hours:

Monday-Friday: 09:00 AM to 05:00 PM, (GMT-07:00) Mountain Standard Time (Denver)

Saturday: 09:00 AM to 02:00 PM (GMT-07:00) Mountain Standard Time (Denver)

21. Policy Updates

We reserve the right to amend this Return & Refund Policy at any time. Any changes will be updated on this page and will apply to all orders placed after the date of the update.